SBO Customer Service Rep - Ellis Preserve (Hybrid)
3.
8 Newtown Square, PA Newtown Square, PA Full-time Full-time $17.
66 - $27.
36 an hour $17.
66 - $27.
36 an hour 1 day ago 1 day ago 1 day ago Could you be our next SBO - Single Billing Office Customer Service Representative at Newtown Square? Why work as a SBO Customer Service Representative with Main Line Health? Make an Impact! Responsible for addressing customer-driven inquiries and the collection of patient balances in a timely and accurate manner.
This position requires a strong knowledge of facility, and professional billing practices and workflows.
Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities.
Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health.
Regardless of our unique design, we all share a purpose:
providing superior service and care.
Position-Specific Benefits include:
You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status.
We also offer a number of employee discounts to various activities, services, and vendors And employee parking is always free! Position:
SBO Customer Service Representative Shift:
Monday - Friday, 8am - 4:
30pm
Experience:
Customer Service Responsible for all inbound customer inquiries.
Address all presented issues with a potential resolution within one business day.
Escalate customer concerns to the appropriate party if resolution is not obtained.
Route customer concerns to the appropriate area for resolution within the Epic Systems utilizing Account Activity functionality.
Departments may include but are not limited to:
Accounts Receivable, Billing, Payment Processing, Risk Management, Health Information Management, Patient Credits, and Patient Advocacy.
Redirect any Release of Information (ROI) requests via Account Activity codes in Epic Systems, including attorney letters, subpoena, or self-requested medical records to Health Information Management (HIM) for processing.
Utilize the Estimator tool within Epic Systems to provide customers price estimates upon request.
Must include scripted disclaimer upon issuance to prospective customer.
Self-Pay Collections Conduct outbound phone calls to customers regarding owed patient balances.
Calls are conducted in a professional, customer-friendly manner by utilizing provided scripts.
Initiate the Financial Assistance application process via the Epic Financial Assistance module.
Utilize work queues to track the status of pending applications to ensure each application is reviewed and processed.
Monitor statement generation success and mitigate issues preventing accounts qualifying for a run.
Aid in the reconciliation process with respective vendors; including but not limited to bad debt placements, monthly invoicing from vendors.
Education:
1.
One to two years in customer service, healthcare billing experience and/or accounts receivable experience.
2.
Experience with automated patient accounting systems preferred.
Licensures/Certifications:
1.
Certified Revenue Cycle Specialist (CRCS)/American Association of Healthcare Administrative Management (AAHAM), or Certified Revenue Cycle Representative (CRCR)/Healthcare Financial Management Association desirable.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Newtown Square, PA Newtown Square, PA Full-time Full-time $17.
66 - $27.
36 an hour $17.
66 - $27.
36 an hour 1 day ago 1 day ago 1 day ago Could you be our next SBO - Single Billing Office Customer Service Representative at Newtown Square? Why work as a SBO Customer Service Representative with Main Line Health? Make an Impact! Responsible for addressing customer-driven inquiries and the collection of patient balances in a timely and accurate manner.
This position requires a strong knowledge of facility, and professional billing practices and workflows.
Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities.
Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health.
Regardless of our unique design, we all share a purpose:
providing superior service and care.
Position-Specific Benefits include:
You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status.
We also offer a number of employee discounts to various activities, services, and vendors And employee parking is always free! Position:
SBO Customer Service Representative Shift:
Monday - Friday, 8am - 4:
30pm
Experience:
Customer Service Responsible for all inbound customer inquiries.
Address all presented issues with a potential resolution within one business day.
Escalate customer concerns to the appropriate party if resolution is not obtained.
Route customer concerns to the appropriate area for resolution within the Epic Systems utilizing Account Activity functionality.
Departments may include but are not limited to:
Accounts Receivable, Billing, Payment Processing, Risk Management, Health Information Management, Patient Credits, and Patient Advocacy.
Redirect any Release of Information (ROI) requests via Account Activity codes in Epic Systems, including attorney letters, subpoena, or self-requested medical records to Health Information Management (HIM) for processing.
Utilize the Estimator tool within Epic Systems to provide customers price estimates upon request.
Must include scripted disclaimer upon issuance to prospective customer.
Self-Pay Collections Conduct outbound phone calls to customers regarding owed patient balances.
Calls are conducted in a professional, customer-friendly manner by utilizing provided scripts.
Initiate the Financial Assistance application process via the Epic Financial Assistance module.
Utilize work queues to track the status of pending applications to ensure each application is reviewed and processed.
Monitor statement generation success and mitigate issues preventing accounts qualifying for a run.
Aid in the reconciliation process with respective vendors; including but not limited to bad debt placements, monthly invoicing from vendors.
Education:
1.
One to two years in customer service, healthcare billing experience and/or accounts receivable experience.
2.
Experience with automated patient accounting systems preferred.
Licensures/Certifications:
1.
Certified Revenue Cycle Specialist (CRCS)/American Association of Healthcare Administrative Management (AAHAM), or Certified Revenue Cycle Representative (CRCR)/Healthcare Financial Management Association desirable.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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